As always, adhere to and close to customer needs, we can deeply understand the market needs, combined with their own technical advantages and experience accumulation, and continue to provide customers with highly competitive system solutions.We always strive to provide customers with help and support within our capacity, adhere to provide customers with the best pre-sale and after-sales service.
Technical Support
OTURN believes that effective technical support is an integral part of a good customer relationship, which is based on a full understanding of customer needs and market relationships.Each technician and engineer provides the selection and development of the entire solution.
1)Before Service
Through study the request and necessary information from customers then feedback to our engineers, the OTURN Technical team is responsible for the technical communication with the customers and the formulation of solutions, assisting customer in selecting the appropriate machining solution and suitable machines.
2)After Service
A.The machine with one-year warranty and paid for life-long maintenance.If the product requires repair, our professional team will guarantee effective support.For us, technical support is a natural continuation of sales.
B.During the one-year warranty period after the machine arrived in destination port, OTURN will provide free and timely maintenance services for various non-man-made faults on machine, and timely replace all kinds of non-man-made damage parts free of charge . Failures occurring out the warranty period shall be repaired at appropriate charges.
C.Technical support in 24 hours online, TM, Skype, E-mail, solving the relative questions in time. if cannot be resolved,OTURN will immediately arrange for after-sales engineer to arrive on-site for repair.
Post time: Jun-10-2022